Step 1 - Income Assistance

Here is the information you will need to call the toll-free number to apply for Income Assistance

To start the application process, you will need to call the toll-free number 1-877-424-1177. This service is available Monday to Friday from 8:30 am to 4:30 pm. It is also available on Tuesday and Thursday evenings from 4:30 pm to 7:00 pm. You can also call the toll-free line from a Community Services office.

When you call the toll-free number, tell the caseworker that would like to apply for Income Assistance. They will ask you questions about you and your current situation. Make sure to have the following information when you make the call:

• Your Social Insurance Number (SIN)
• Bank statements for your account
• Any other information that could help explain your situation to the caseworker

They will then make arrangements for you to meet with a caseworker to complete your application.